ISO POLICY
INTRODUCTION
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DWD Technologies Group is committed to meeting the drilling, engineering, and manufacturing needs of all our clients. We leverage state-of-the-art technologies, equipment, and innovative techniques to deliver exceptional results. Our goal is to solidify DWD’s position as the leading provider of drilling and engineering services for our partners in Botswana, with the long-term objective of expanding our business throughout Africa.
As a trusted partner of choice, our business model is defined by cutting-edge technology, innovative solutions, and tailored designs. We combine this with a flexible and efficient logistics chain. Our approach involves partnering with each client throughout every project phase, ensuring that their requirements are met from planning through to execution, all to the highest standards.
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SERVICES WITH A DIFFERENCE
At DWD, our mission is to provide top-tier service, skills, and quality to all our customers. We also aim for sustainable growth through various operations, ensuring a stable business model that benefits both our stakeholders and employees.
To achieve this, DWD employs the following practices to ensure world-class service in pursuit of our mission:
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We have maintained our ISO 9001:2015 Quality Management System certification since 2016.
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We conduct business with integrity and reliability while adhering to good governance practices.
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We continuously seek new growth opportunities.
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Employee well-being is of utmost importance to us.
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We are dedicated to protecting the natural environment.
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Our highly skilled management team is careful to avoid expansion projects that could detract from the personal attention we provide to our existing clients.
QUALITY MANAGEMENT POLICY
MANAGEMENT COMMITMENT
DWD Technologies Group (Pty) Ltd’s management is committed to demonstrating leadership and responsibility in quality management. We adopt a continuous approach to identifying, assessing, monitoring, and prioritizing quality impacts, ensuring that all operations and projects align with the ISO 9001:2015 standard. This policy was developed with a clear understanding of the needs and expectations of our business strategy, in line with our Business Management Context. We also comply with all statutory and regulatory requirements to ensure a sustainable work environment for our employees and all stakeholders.
QUALITY PLEDGE
DWD Technologies Group (Pty) Ltd is deeply committed to quality and customer service. Our vision is to be ranked as the leading manufacturing company in the industry. For us, quality is not just another goal; it is the foundation for both survival and future growth.
PRIORITY
Our customers demand and deserve high-quality products, and it is our responsibility to meet these expectations to maintain our customer base. When customer requirements are unclear, we will actively seek clarity. If we fall short at any time, we will determine the cause and take steps to prevent a recurrence.
OBJECTIVES
Our quality objectives are to deliver high-quality products on time and at competitive prices. Achieving these objectives will lead to customer satisfaction, improved manufacturing performance, and increased efficiency, all in line with S.M.A.R.T. principles. Once an objective is met, it will be recognized and reset to encourage further improvements in quality. We will maintain a constant focus on quality, driven by dedication, commitment, and teamwork, with regular reviews aligned with our business strategy.
VISION
Our vision is to fully satisfy customer requirements through a continuous process of improvement. Quality Management is not a short-term initiative; it is a long-term commitment to improving our work processes, maintaining a safe work environment, and refining business operations, including supplier selection and retention. Our goal is to position the company for market expansion, thereby enhancing job security and the quality of life for all employees.
CONTINUOUS IMPROVEMENT
Our Quality Management System is built on the principle of continuous improvement. We constantly enhance our performance by redesigning processes, work practices, and systems to meet higher standards. These improvements are based on monitoring quality performance and analysis.
QUALITY FIRST
It is essential to understand that quality will never be compromised for cost or schedule considerations. Every employee has the right to challenge their supervisor’s decisions if they believe quality is being compromised.
ISO CERTIFICATE
